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Customer feedback is important to us
Tell us what you think about the service
We value all comments, suggestions and feedback from our customers and use this information to improve our service.
Please tell us what you think or contact us.
What our customers say about us
customers rated the person who served them as helpful. customers received the information that they needed. customers would use the internet again. would use the helpline again.
Month:
100%
100%
60%
81%
Comments included:
"The person I spoke to was very helpful. I felt they gave me all the information I needed and they actually spoke to me as if he cared. I feel the service I received was more than 100% and would like to congratulate you on the member of staff that dealt with me. I feel they gave me their upmost to support and help. It has been a long time since I have met or come across someone so dedicated to their job. Well done!"
"Very helpful and friendly. Service was very good and I would like to thank the staff for all their help and advice."
"Extremely helpful and efficient, exactly what I wanted."
What you can expect
Opportunity Links has clear service standards for all customers.
View the Statement of Service here.
The CIS and FIS are accredited to the matrix standard and have been since 2003. This is a national quality standard for services that provide Information, Advice and Guidance. The most recent assessment contained the following statement about the service:
“I was completely amazed by the quality of the service provided. They asked me some questions from which they were able to establish what type of childcare I was looking for. They didn’t try to ‘sell’ me something I didn’t want. They even looked at what was available around where we work – no stone was unturned. A truly remarkable service that I cannot praise highly enough.”
We take all complaints seriously. All complainants will receive an initial response within 5 working days.